You can return or exchange any unworn, unwashed or defective merchandise by mail or at one of our US or Canada store locations. You have 14 days to inform us and initiate a return with a tracking number attached. We strive for your business and more importantly your repeat business. All returns must be sent back with a printed receipt, item complete and intact.
We ask that you return the item through USPS or FEDEX. Mail back to original mailing address.
If your item is under 13 ounces, first class rates can apply. Anything over 13 ounces, USPS priority is preferred. Please include tracking number.
USPS Priority Mail International is our preferred accepted method. First Class will take much much longer to arrive, pushing your refund back to a later date.
Please package the item up safe and secure and simply mail it back to us. Email our support DREAMFREEFASHION@GMAIL.COM about starting a return stating what is wrong with the item and why you are returning it. You can purchase postage online or at your local post office. Please include a tracking number so we can better assist you with your return.
We will process your return as soon as we receive the item. Funds usually are appropriated and cleared back within 2-3 business days at most.
We're happy to issue a one-time price adjustment for an item from our catalog or website if it goes on sale within 14 days of your order’s shipment date. A refund for the price difference will be issued back to the original form of payment.
If you have received a defective item please return the item immediately and a full refund will be issued. Replacement spikes, studs, or pieces can be sent to you as well.
